Project Description

Learning Emotional Intelligence Skills For Success At Work

This course outline has been structured using the 4 main components of Emotional Intelligence Self Awareness, Self-management, Regulation, Social Awareness & Social Skills or Relationship Management.

  • Interpret, manage & deal more effectively with emotions at work
  • Practice core skills required for emotional intelligence: self-management, self-awareness, self-regulation, self-motivation & empathy
  • Cultivate success through emotional awareness & your primary psychological make up
  • Master the skills of optimism & internal motivation at work
  • Articulate your emotions using the right verbal & non-verbal language
  • Implement EI concepts & techniques in the workplace
  • Build productive, stronger working relationships – handle difficult inter-personal issues more effectively
  • Come to terms with your underlying emotions – what you & others really want
  • Taking intelligent action & be fully aware of emotion-based decisions
  • Learn to develop others, manage change
  • Be able provide inspirational & empathetic leadership
  • Lead & collaborate with an effective team
  • Identifying & charting your identity as a Superhero at work!


  • EI vs IQ – what? when? where? why? how?
  • 4 Dimensions of EI Model – Self Awareness, Self-Management, Social Awareness & Relationship Management
  • How high EI leads to peak performance & increased work effectiveness

Awareness & Evaluation Exercise: Determination of Your EQ


  • Identify & understand personal moods, emotional patterns/meanings, hidden emotional triggers & drives
  • Understand where emotion comes from & what it does to your body
  • Every emotion is a call for some sort of action or change
  • Learn how to make the necessary changes – perception, communication style, behavior, expectation and/or approach/procedure
  • How to move any work situation forward by engaging your emotions intentionally
  • How different emotions may lead to alternative behavioral choices & end results

Role Play: Emotional Cards Game

Group Discussion & Presentation: ‘What’s the Message of 10 Common Emotions Experienced on Regular Basis?’

NLP Technique: Parts Integration, SWISH, Association & Dissociation

Sharing Session in Group: Lessons & Outcomes from the Game & Activity


  • Ensure you have purpose, direction & goals
  • Setting the coordinates for your intention
  • Assessing your 8 emotional drivers
  • Achieving self-confidence & self-actualization
  • Learning to be adaptable, proactive & flexible
  • Master the art of problem solving

Individual Exercise: Identifying Your 8 Emotional Drivers

Personal Activity: Affirmation & Visualization to Add Power to Corporate Goals

Practice Session: Self Confidence Technique

Group Activity: Flexibility & Problem Solving


  • Ability to control or redirect disruptive impulses & moods
  • Integrity & trustworthiness
  • Come to terms with the key messages of your emotions
  • The ‘EQ brain’ & how it works
  • Find your self-control… take back your Amygdala
  • Manage moods, reactions & learn to ‘snap out of it’ at work
  • Powerful tips on using coping thoughts & finding your self-control

Practice Session: Emotional Freedom Technique (EFT)

Releasing Suppressed Emotions: Voice & Movement


  • Evaluating the costs & benefits of your choices
  • Pause & evaluate both the pragmatic & emotional components of the situation
  • Personal responsibility & unique gift – the CHOICE to select from available options
  • PAC – pause, acknowledge your thoughts & feelings, clear your mind
  • Obtain tips to How to apply this at work

Think, Feel, Act Cards Game: ‘What’s the Cost & Benefits of Your Choices?’

Simple Meditation Technique


  • Using your voice & a deliberate set of physical movements/exercises to release suppressed, negative emotions
  • Powerful, effective & providing psychological relief

Practice Session: High Impact & Interactive


  • Pursuing goals with energy, perseverance & organizational commitment
  • Persevering in the face of adversity with a strong drive to achieve
  • Eliminating stress – enter your inner world
  • Changing your emotional state – fast & effective
  • Appreciate & love yourself – give yourself praise & celebrate successes

Group Exercise: Changing Physiology & Redirecting Focus

NLP Technique: Anchoring Your Wins at Work

Dyad Activity: Gratitude Game; Creative Music; Self Talk Therapy


  • Organizational awareness – relating & working well with people
  • Learn about insight analysis
  • Ability to find common ground & building rapport
  • Recognizing & responding to others’ emotions
  • Guidelines to developing enhanced relationships & interpersonal skills at work

NLP Technique: Rapport Building

Group Activity: Relationships & Interpersonal Skills


  • Empathy ability to understand the emotional make up of others
  • Developing influence & the art of persuasiveness
  • Key strategies in conflict management
  • Collaborating with an effective team

Role Play: Perceptual Positioning

Video Clip & Activity on Change

Team Game: influence & Persuasiveness

Team Project: F1 Race


  • How to identify your true identity
  • Your Superhero vs super Villain Image
  • Harness on your positive beliefs & values
  • Eliminate your greatest fears
  • The ideal you & the magical mantra
  • Your role models

Phenomenal Feel Good Activity: Discover Your Ideal Core Identity

Closed Eyed Session: Future Pacing & Feeling Awesome!     

This course is recommended for all who would like to learn how emotions affect performance at work, how to use practical & effective strategies to manage emotions in difficult situations. Powerful, flexible tools & techniques are taught for behaving & communicating effectively.

  • Expert Input, Instructions
  • Comprehensive Notes, Workbook & Handouts
  • Group Discussions, Presentations
  • Group & Individual Exercises
  • Video Clips, Brainstorming Sessions
  • Practical Hands On Sessions


  • Certified Master Performance Coach (ICF Approved)
  • From DC Psychology International & American Institute of Business Psychology
  • Certification in Coloured Brain Communication
  • Certification in Human Drivers & Motivation
  • Certification in Dynamic Speaking
  • Certification in Curriculum Development
  • Certified Trainer in Emotional Quotient
  • Certified Trainer PSMB (Ministry of Human Resources Malaysia)
  • Certification in Neuro Linguistic Programming (NLP)
  • Certification in Hypnotherapy from London College of Clinical Hypnosis (LCCH)
  • Attended course on Clinton Swaine’s Experiential Training “Play to Win”, Silva Life System in Mind Development & Stress Control
  • Attended courses on Mind Mastery, Laws of Attraction, Napoleon Hill’s Principles of Success, Emotion Through Sound & Movement, Breakthrough Program by Asiaworks, Communication by Landmark Forum, Money & You, Creativity, Problem Solving, Grooming & Etiquette, Accelerated Learning Techniques, Sales & Marketing, Digital Marketing, etc

Her training incorporates effective evaluation methods, powerful techniques of varied disciplines & practical tools for all her learning solutions. Driven by a passion for delivering awesomeness, she ensures she execute cutting edge learning technologies, share highly relevant knowledge, provide critical & up to date information, deliver time tested methodologies & conduct interactive sessions – all are formulated to achieve results like never before.

Her determination & speed in producing training solutions is one of the key reasons her clients keep coming back to her over & over again. Her research, knowledge & experience made Rachel Khor in the front line within her profession.

She loves people development – during her high impact training sessions she is committed, dynamic & outcome driven. She utilizes Accelerated Training methodologies to inspire change & fast results. She trains with her personal brand of positivity, charisma & focus which greatly motivates her participants to achieve greater heights of achievement.

Participants have described her sessions as inspiring, thought provoking, energetic & easy to understand. During her sessions, her ability to be neutral, non-judgmental, supporting the group & upholding its wisdom has allowed her to effectively extract participation in a magical way.

Based on the belief that every individual has a core genius & the ability to soar given the right opportunity; Rachel’s training methodology breaks limiting beliefs, overcomes obstacles & cultivates trust across cultures. Rachel receives rave reviews/excellent ratings due to her dynamism, knowledge & fantastic rapport with her participants. She achieves this by ensuring her training is relevant & solution based – always updated with new ideas, strategies & techniques.


Leighton Offshore, Petronas, Sabah Energy Corporation, Sarawak Energy, Shell, Talisman, BNM, Kementerian Kewangan, Kenanga Investment, Alliamz, Ambank, Affin Holdings, Bank Simpanan Nasional, CIMB, Exim Bank, Maybank, Mavcap, RHB Bank, Public Bank, UOB, HSBC, Danajamin, Pan Malaysia Pools, MAA Assurance, Malaysian Reinsurance, Takaful Iklas, Tokio Marine, ACE, Aneka Insurance, Etiqa, MII, Tune Money, Agilent, Ansell, Bristol, Cahaya Mata, Cameron, Camcar Textron, Cyberview, Dell, Emhart Glass, Khazanah Nasional, Kotak, Infineon, IJM Plantations, Impressive Edge, Jalex, Kanzen, KKIP, Kossan Rubber, LG Aluminium, M Mode, Merck, Mimos, MRCB, MNRB, Minetech Resources, Munchys, Myceb, OYL Industries, Pernec, Prokhas, Royal Selangor, Selangor Industrial Corporation, Samsung, Sara Lee, Scenic Moulding, San Miguel, Sime Tyre, SIRIM, Tencate, Takeuzi, Totokiki, Toshiba, Niro Ceramic, Value Cap, White Horse, UMW, Yeo Hiap Seng, YLI Industry, Air Asia, MAS, Malaysian Airport, KLAS Airport Services, MRT Corporation, Lembaga Pelabuhan Klang, PTP, Westport, Johor Port, TNB, Telekom, Celcom, Maxis, Sunrise, SP Setia, Selangor Dredging, Worldwide Holdings, YLI Industry, IOI, Genting, Hotel Equatorial, Eastin Hotel, Saujana Resort, Subang Medical Centre, Ampang Puteri Hospital, Institut Jantung Negara, Yayasan Pelajaran MARA, Malaysian Export Academy, FMM, UEM, Naza, Open University, Swinburne University, UKM, UM, DBKL, PNB, Iskandar, Attorney General Office, FINAS, Ministry of Agriculture, Minsitry of Defence, Ministry of Finance, Ministry of Health, Ministry of Transport, Ministry of Tourism, Malaysian Navy, Jabatan Ketua Menteri, Jabatan Perancangan Bandar, SPAD, Yayasan Sarawak, etc





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